The conventional logic is simple:

● Want to train your sales team? Call in the CRM guru.
● Need contract management explained? Bring in the legal expert.
● Project scheduling? Hire the Primavera specialist.

And yet, this very approach often backfires.

Why? Because while specialists go deep, they also reinforce the very silos that cripple modern organizations.

According to PMI, poor communication is a primary cause of project failure one, third of the time. Gartner estimates that data silos cost organizations an average of $12.9 million annually in inefficiencies and poor decisions.

When training stays confined to narrow expertise, these silos only grow stronger. Sales teams may learn a tool better, but they leave unaware of how their inputs affect delivery. Engineers understand contracts, but not how procurement delays affect customer promises. The result is a workforce of experts who excel in isolation but stumble in collaboration.

This is exactly where generalists shine.